Innervate - Making Connections in Healthcare

Should you proceed to order you will have the right to cancel for the purchase of any item from the time it is ordered to within seven working days of delivery (starting the day after you receive the goods). This is a UK statutory right and is separate and additional to our full returns policy. This will apply to your order unless you order video, DVD, Audio, Multimedia & Software products and the item has been unsealed. Should you cancel the contract we will then refund you the price you have paid for the goods and standard delivery costs, but not a service provided by us, such as a gift wrap service or a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused. Should you order, details of this right will be sent to you with your confirmatory e-mail.

To cancel a contract, please send in writing, a request to cancel the contract, by either post, fax or e-mail to the following address:

Please clearly state your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason as "cancellation of contract".

Once you have made a request in writing, we will send you a returns form. Please complete this, giving the reason for return as "cancellation of contract". Please appropriately package the items with the receipt and send it to us so that we receive it 10 working days after it was delivered to you. The return address is:

Please note that you will be responsible for the costs of returning the goods to us unless we deliver the item to you in error or the item is faulty. If we do not receive the goods back from you, we may arrange for collection of the item from you and charge our cost of collection to you. When we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item to you as soon as possible, and within a maximum period of 30 days.

At Innervate we want to provide you with the best possible customer service. If you need to return your goods please follow our 3 Point Returns Policy:

Any product can be returned for whatever reason for a refund of the cost of the product as long as the product is returned in its original condition. Please ensure that software, DVD, video and audio products have unopened packaging and/or seals, unless the item is faulty.
You will be fully refunded, including return of Royal Mail Registered Delivery costs for the UK and proof of posting from Europe, for a product which is damaged, faulty or incorrectly shipped or any circumstance that is in our error.
The product must be received by our returns department and have been sent to us within 30 days of receipt, at the address shown below:

If you have any questions regarding Innervate, its products or an order that you have placed please contact us either by email at info@innervate.co.uk or use the feedback facility available or phone 020 7554 4044 (Monday - Friday 09:00am-5.30pm) - calls will be charged at national rate. Alternatively you can fax us 020 7760 7193.